Writing Effective Manuals

Can your employees follow procedures when a key worker is missing?

They can if they have a manual that answers key questions quickly and easily, presents procedures clearly and simply, and reduces the learning curve for new employees.

Learn a process that ensures accurate content in manuals to ensure smooth transitions in multiple situations.

Course Objectives

  • Use a process that ensures accurate content in manuals.

  • Analyze issues that affect manuals.

  • Write clearly and concisely.

  • Lay out manual pages using sound design principles.

  • Write to the audience's needs.

  • Add value to manuals by incorporating reference aids.

  • Implement manuals in your organization.

Length

Two Days

Target Audience

Those who need to research, design, develop, implement, and evaluate manuals in their organizations, whether these address policy, procedures, or software programs.

Class Size

16-20

Course Description

This skill-building workshop stresses hands-on exercises to help people analyze the manual's content, design an attractive layout, and use words that "speak the reader's language." Participants learn to use a process that improves their writing.

Materials

In addition to a copy of the Gregg Reference Manual, a highly respected reference, each participant receives our own 150+-page workbook.

Pre- and Post-workshop Evaluations

We review participants' writing samples before and after the workshop and give specific feedback.