LISTEN HERE!™ 

Are you the last to hear the message? Do you want to understand more than the words? In more than 20 years of training and consulting experience, we have identified why people often fail to hear the whole message.

This lively, one-day session can help you improve your company's image with customers, your managers' relationships with their staffs, and team members' communication with each other.

Course Objectives

  • Understand why we listen.

  • Identify four levels of listening and know when each is appropriate.

  • Use body language to improve communication.

  • Identify barriers to listening and be able to remove them.

  • Make reflective statements that help you listen better and send a message to the speaker that you consider his or her message important.

Length

One Day

Target Audience

Those who have identified missed communication opportunities and who wish to improve the effectiveness of spoken communications with customers, vendors, and coworkers.

Class Size

12-15

Course Description

This skill-building workshop focuses on practical exercises to help people identify problems they and others have in communicating effectively. Each participant receives individual feedback on his or her communications style.

Materials

In addition to a copy of Listening: The Forgotten Skill by Madelyn Burley-Allen, each participant receives our own 50+-page workbook.