Managing Emotions

at Work

In today's fast-paced workplace, many people struggle to keep their emotions under control. Tempers fray more quickly and outbursts become more common. What can you do to become more competent in handling situations that ignite you?

This workshop, available in a one- or two-day format, helps businesspeople understand what triggers their emotions and learn how to manage situations so they maintain control.

For more information on the link between managing emotions and the Enneagram, see "Personality and Stress," first published in Training Today Magazine in December 2001. To learn solutions that others have reached when discussing stressful situations at work, see Resolving Workplace Problems.

Course Objectives

  • Get started quickly and easily.

  • Eliminate the six most common mistakes that hurt your professional image.

  • Write with conciseness and clarity.

  • Identify your natural writing styles and learn how to flex to any audience.

  • Use models and templates for organizing content to make documents look as good as they sound and keep the reader involved!

  • Follow guidelines to make letters, memos, and e-mail.

  • Incorporate time-saving techniques for longer reports.

Length

One- and two-day versions available.

Target Audience

All professionals who work in today's fast-paced, demanding work environments where they encounter frustrations on a daily basis.

Class Size

14-16

Course Description

This results-oriented seminar shows how to identify situations that set off your own emotional ignition points and provides practice in using proven techniques for handling them successfully.

Research

The concepts in this workshop are based, in part, on the following books:

Emotional Intelligence and Working with Emotional Intelligence by Daniel Goleman

Emotional Intelligence at Work by Hendrie Weisinger

How to Stay Cool, Calm & Collected by John Newman

From Chaos to Coherence by Doc Childre and Bruce Cryer

The MBTI and the Enneagram: Keys to Self-Understanding, workshop presented by Ms. Pat Wyman and Center for Application for Psychological Type (CAPT)

The Essential Enneagram, Dr. David Daniels and Virginia Price, Harper: SanFrancisco, (a division of Harper Collins, NYC) 2000.

The Enneagram, Helen Palmer, Harper: SanFrancisco (a division of Harper Collins, NYC) 1975.

Interviews/discussions with the different types in classes on managing emotions

In addition, the session incorporates the thinking presented in numerous articles and presentations at national conferences by a variety of authorities in the field.